1. Eligibility for Returns
-
You may request a return if the product you received is damaged, defective, or does not match the description provided.
-
To be eligible, items must be unused, in their original condition, and returned with all packaging and labels intact.
-
Requests for returns must be made within 7 days of receiving your order.
2. Non-Returnable Items
Certain items such as custom-made or personalized products cannot be returned unless they arrive damaged or faulty.
3. Refund Process
-
Refunds are provided only for approved returns.
-
As we operate with cash on delivery, refunds will be issued as a cash payment at the time of pickup or through direct arrangement with our support team.
-
Refunds may take 5–10 business days to process after the returned product has been inspected and approved.
4. Return Procedure
-
Contact us at [email protected] with your order details and reason for return.
-
Our team will review your request and provide instructions for pickup or return shipping.
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5. Exchanges
If you would like to exchange an item for another product, please mention this in your return request. Exchanges are subject to product availability.
6. Contact Us
For any questions regarding refunds and returns, please email us at:
📧 [email protected]