1. Order Processing
-
All orders are processed within 2–3 business days after confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Method
-
We offer cash on delivery for all orders. Payment must be made in full at the time of delivery.
-
Delivery is handled by our trusted logistics partners to ensure safe and timely arrival of your products.
3. Shipping Timeframe
-
Standard delivery typically takes 5–7 business days, depending on your location.
-
Delays may occur due to weather, holidays, or unforeseen courier issues.
4. Shipping Charges
-
Shipping charges, if applicable, will be clearly mentioned at checkout before you confirm your order.
-
Any promotional offers on free or discounted shipping will be applied automatically at checkout.
5. Order Tracking
-
Once your order has been dispatched, you will receive a notification with tracking details (if available) so you can follow your delivery progress.
6. Delivery Issues
-
If you are not available at the time of delivery, our courier partner will attempt re-delivery or contact you for arrangements.
-
In case of delivery to an incorrect address provided by the customer, Lucas Handmade will not be responsible for the lost package.
7. Contact Us
For any shipping-related inquiries, please contact us at:
📧 [email protected]